Returns / Exchange

Last Updated: November 12, 2025

At Easy Online, we strive to ensure that you are completely satisfied with every purchase.
If you are not satisfied with your order, our Returns and Exchange Policy outlines your rights and our procedures to make the process simple and transparent.

1. Eligibility for Returns

To be eligible for a return or exchange, please ensure that:

  • The item was purchased directly from https://easyonline.maharatnet.ae.
  • The return request is made within 7 days of receiving your order.
  • The item is unused, unopened, and in its original packaging.
  • All original labels, tags, and accessories are included.

Unfortunately, we cannot accept returns for:

  • Items marked as non-returnable or final sale.
  • Digital products, services, or subscriptions once delivered.
  • Items that have been used, damaged, or altered after delivery.

2. Exchange Policy

If you wish to exchange an item for a different size, color, or model (if applicable):

  • Please contact us within 7 days of receiving your order.
  • The new item will be sent after we receive and inspect the returned one.
  • Exchanges are subject to product availability.
  • If the replacement item is unavailable, you may choose a refund or store credit.

3. Return Process

  1. Contact Us
    Email us at info@easyonline.ae or call +971 58 909 0738 with your order number and reason for return.
  2. Return Approval
    Our team will review your request and provide return instructions along with the return address.
  3. Ship the Item
    • You are responsible for the shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
    • Please use a reliable courier service and retain the tracking number until your return is processed.
  4. Inspection & Confirmation
    Once we receive the returned product, we will inspect it and notify you of the status within 3–5 business days.

4. Refunds

  • Approved refunds will be processed to your original payment method.
  • Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
  • Shipping charges and cash-on-delivery fees (if applicable) are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 48 hours of delivery.
  • Include clear photos and your order details in your email.
  • We will arrange for a replacement or full refund at no additional cost to you.

6. Cancellations

  • Orders can be cancelled before shipment by contacting us immediately.
  • Once shipped, the order will be processed under the Returns Policy instead.

7. Contact Us

For all return, exchange, or refund requests, please contact our customer care team:

📧 Email: info@easyonline.ae
📞 Phone: +971 58 909 0738
🌍 Website: https://easyonline.maharatnet.ae
📍 Location: United Arab Emirates

Easy Online is committed to providing you with a smooth and secure shopping experience.
Thank you for shopping with us!